Refund policy

Return, Quality & Refund Policy

Our Quality Guarantee

Your satisfaction is our absolute priority. We stand behind the quality and freshness of our products. As flowers are a perishable item, this policy outlines our process for handling any concerns with quality, as well as our cancellation and refund procedures. All orders are subject to our full Terms of Service.

Satisfaction & Quality Policy

  • Timeframe for Claims: Any concerns regarding the quality or condition of an arrangement must be reported to us within 24 hours of its delivery.

  • Required Proof: To properly assess the situation and provide a fair resolution, we require you to email a clear photograph of the arrangement to us at immanuel@immanuelflorist.com.

  • Our Commitment to Resolution: Upon review of your timely claim and photo, we will, at our discretion, offer one of the following remedies:

    • A full replacement of the arrangement.
    • A store credit of equivalent value for a future purchase.

  • No Cash Refunds: Please note that as our products are perishable and our team's labour and material costs are incurred once an order is created, we do not offer cash refunds. Our goal is to resolve your concern with a beautiful product or a credit for future enjoyment.

Cancellation & Refund Policy

  • Standard Orders: To receive a full refund, cancellations must be made at least 48 hours prior to the scheduled delivery date. For cancellations made within 48 hours of the delivery date, we may issue a partial credit, less the cost of any materials that have already been procured for your arrangement.

  • Same-Day Orders: Orders placed for same-day delivery cannot be cancelled and are non-refundable, as work on the arrangement commences immediately after the order is placed.

  • Large & Event Orders: All deposits for weddings and large-scale special events are non-refundable, as they are used to reserve our services and secure specific inventory for your date.